top of page
shutterstock_357283217.jpg

FAQ | POLICIES

FREQUENTLY ASKED QUESTIONS

  • Not sure what treatment to have, what do you suggest?
    At La Bella Aesthetics, we offer 15 minute complimentary consultations for all cosmetic treatments. For skin related concerns, we offer 30 minute skin consultations, where a personalised treatment plan can be created for you. Alternatively, you can opt to book in the "Unsure, decide treatment on day" option, which allows our skin experts to consult you first, and follow with the most suitable treatment immediately after.
  • Do I need to rebook my treatment if I am sick?
    Yes, if you are feeling unwell, please let us know so we can rebook you to another day/time. This ensures the highest level of safety for our clinic, staff and clients.
  • What if I have a cold sore? 
    We are unable to treat you if you have an active cold sore for any skin treatments. If you are prone to coldsores, we recommend taking an anti viral prior to coming in for skin needling, chemical peels, Cosmelan or any Injectables around the mouth.
  • Can I have Cosmetic Treatments if I'm pregnant or breastfeeding? 
    No. We do not recommend having any Cosmetic Treatments while pregnant or breastfeeding.
  • Can I be treated if I'm on Roaccutane? 
    We do require all clients to be off Roaccutane for a minimum of 6 months before having any skin treatments. Cosmetic treatments are okay.
  • What if I need to change or cancel my appointment?
    Your appointments and well-being are very important to us, we understand that sometimes unexpected delays can occur, resulting in the need to change your appointment. If you need to cancel your appointment, we respectfully request at least 24 hours notice. In the event of a no show, or when less than 24 hours notice is given to change or cancel your appointment, La Bella Aesthetics reserves the right to keep your deposit. As all bookings are made online, we require a credit card to hold your appointment. Cancellation fees will be charged to your card on file. All bookings are subjected to a booking fee $50- $100 (depending on treatment) which is a non-refundable booking fee. In the event of a true, unavoidable emergency, all or part of your cancellation fee maybe applied to future services.
  • How do I purchase gift certificates?  
    Gift vouchers can be purchased in clinic with a physical hard copy voucher, or online and emailed to yourself or the receiver. For any other questions please email us at info@labellaaesthetics.com.au

POLICIES

  • Not sure what treatment to have, what do you suggest?
    At La Bella Aesthetics, we offer 15 minute complimentary consultations for all cosmetic treatments. For skin related concerns, we offer 30 minute skin consultations, where a personalised treatment plan can be created for you. Alternatively, you can opt to book in the "Unsure, decide treatment on day" option, which allows our skin experts to consult you first, and follow with the most suitable treatment immediately after.
  • Do I need to rebook my treatment if I am sick?
    Yes, if you are feeling unwell, please let us know so we can rebook you to another day/time. This ensures the highest level of safety for our clinic, staff and clients.
  • What if I have a cold sore? 
    We are unable to treat you if you have an active cold sore for any skin treatments. If you are prone to coldsores, we recommend taking an anti viral prior to coming in for skin needling, chemical peels, Cosmelan or any Injectables around the mouth.
  • Can I have Cosmetic Treatments if I'm pregnant or breastfeeding? 
    No. We do not recommend having any Cosmetic Treatments while pregnant or breastfeeding.
  • Can I be treated if I'm on Roaccutane? 
    We do require all clients to be off Roaccutane for a minimum of 6 months before having any skin treatments. Cosmetic treatments are okay.
  • What if I need to change or cancel my appointment?
    Your appointments and well-being are very important to us, we understand that sometimes unexpected delays can occur, resulting in the need to change your appointment. If you need to cancel your appointment, we respectfully request at least 24 hours notice. In the event of a no show, or when less than 24 hours notice is given to change or cancel your appointment, La Bella Aesthetics reserves the right to keep your deposit. As all bookings are made online, we require a credit card to hold your appointment. Cancellation fees will be charged to your card on file. All bookings are subjected to a booking fee $50- $100 (depending on treatment) which is a non-refundable booking fee. In the event of a true, unavoidable emergency, all or part of your cancellation fee maybe applied to future services.
  • How do I purchase gift certificates?  
    Gift vouchers can be purchased in clinic with a physical hard copy voucher, or online and emailed to yourself or the receiver. For any other questions please email us at info@labellaaesthetics.com.au
bottom of page